Returns & Exchanges
At Awfully Chocolate, we take pride in the quality of our handcrafted treats; however, due to the perishable nature of our products, returns are generally not accepted unless the item is damaged or incorrect upon delivery. Please inspect your order immediately upon receipt to ensure your chocolate experience is nothing short of perfection.
Report the Issue
Contact our customer service team within 24 hours of delivery if your order is damaged, incorrect, or missing items.
Provide Documentation
Email us clear photographs of the product, the packaging, and your order confirmation number to help us assess the concern.
Internal Review
Our quality assurance team will review your claim within 2 business days to determine eligibility for a replacement or store credit.
Resolution
Once approved, we will arrange for a fresh replacement to be delivered to your address or issue a digital voucher for your next purchase.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing